Frequently Asked Questions
Everything you need to know about your musical journey with Terry Carter Music Store.
How long will it take to receive my instrument?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international shipping times vary by location.
Do you inspect and setup instruments before shipping?
Yes, every instrument undergoes a rigorous multi-point inspection and professional setup by our in-house technicians to ensure it is ready to play right out of the box.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely in love with your purchase, you can return it for a refund or store credit, minus shipping costs.
Do you ship internationally?
We ship our instruments and accessories worldwide. Please note that international customers are responsible for any customs duties or import taxes required by their country.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Shop Pay Installments.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status.